Crystal Carpet & Flooring Company in Wilmington, NC Open now

Reviews about Crystal Carpet & Flooring Company

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  December 27, 2019, by Kristen Spell
  Very disappointed. I went in the store and told the lady helping me exactly what I had in mind for three different rugs for my new house. She was very helpful in finding me samples to take home. However, when I brought the samples back in she was not working. Someone assured me that she would get in touch with me as soon as she got back to work. He had me write, in detail, everything down that I wanted larger samples of as well as the dimensions of the rugs that I wanted custom made. Long story short-she never contacted me. Two weeks following, I called her back and she apologized for not getting back in touch with me. Giving her the benefit of the doubt I gave them another chance. She took down more notes and told me she would call me within 24 hours with the pricing I had requested, and would also call me to let me know when my samples arrived. Here we are 1 month later and I still have not heard from them. I am very disappointed. I was willing to purchase three custom rugs from them and no one has followed back up with me. Absolutely would not recommend.
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  January 17, 2019, by James King
  We have been doing business with Chad and his team for several years now and they always do great job. the prices are right and quality of work is outstanding.